Bonita Jo “B-Jo” Laing-Dumler
580 North 420 West
American Fork, Utah 84003
Home Phone: 801.756.4844
Mobile Phone:801.717.6783
E-Mail: b-jo@4udesigns.com
EDUCATION
- Bachelor of Arts, Criminal Justice from Weber State University, 2000
- Focus of Studies: Forensic Science, Criminalistics, Victimology, Drugs and Crime, Community Policing, Criminology, Corrections Law, Constitutional Rights and Responsibilities, Criminal Justice Management, Juvenile Justice, Child Development, Psychology
- Associate of Science, General from Utah Valley State College, 1997
- Casper College—Legal Assistant Program, 2002
- Member of the Criminal Justice Honors Society
EMPLOYMENT RELATED EXPERIENCE
- Preparing for events, coordinating projects and activities.
- Planning, preparing, scheduling classes for stores.
- Customer Service both in person and via phone and email.
- Began selling products at an early age through Girl Scout Cookie Sales, both in person (door-to-door) and over the phone.
- Experience with doing sampling and demonstrations for different products and services.
- Provide excellent customer service through many means, assisting customers to find exactly what they are looking for by asking questions to determine customer needs.
- Dealing positively with disgruntled or unhappy customers for constructive results.
- Original and inventive ways to implement additional, repeat, or return business.
- Friendly, outgoing, personable character allows me to deal well with anyone.
- Strong computer skills, well versed in a variety of programs, learn new programs quickly.
- Enjoy many outlets of creativity especially linked to scrapbooking and paper crafting, as well as other craft and art related themes.
- Retail management experience in day to day operations which include opening and closing, accounting for money, preparing deposits, customer satisfaction, corporate reporting, inventories, accounts payable, banquets, and other duties.
- Supervised up to 30 employees ensuring compliance, customer satisfaction, training in job performance, employee proficiency, scheduling, performance reviews, problem counseling.
- Graphic design and publication for promotions, public relations, and general advertising.
- Product and supply replacement and ordering.
- New product development.
- Inventory and ordering of products and supplies.
- Teacher’s Assistant in classroom for BASS Students (Behavioral and Social Skills).
- Provided assignments to students, as well as teaching, explaining, grading in English and social study or history assignments, as well as other subjects.
- Worked one on one with students as well as in groups. Handled minor disciplinary issues. Handled some mentoring type issues and opportunities.
- Provided classroom enthusiasm with holiday themed decorations and activities, fun items for the students.
- Supervisor and community service coordinator for American Fork Youth Court.
- Successfully managed up to 30 youth at a time sentenced to community service and engaged them in positive outreach. Coordinated efforts with the cemetery, parks, police, fire, roads, recreation, and library departments in the city.
- Effectively facilitated positive communication between youth and parents.
- Mentored youth to make positive difference and learn the value of work.
- Trained, aided in preparation, and taught Youth Court staff how to successfully conduct cases.
- Managed and coordinated efforts for offending youth to complete service hours at the Family Literacy Center.
- Authored and originated Youth Court forms.
- Organized Youth Court files to more efficiently run the system.
- Behavioral and Social Skills (BASS) classroom assistant.
- Mentored emotionally disabled students on a one-on-one basis, aiding with the completion of History and English assignments.
- Creatively inspired students to learn and complete tasks.
- Youth Court Judge, heard cases of youth offenders, asked critical questions, determined sentences and advised youth; also filled additional positions of prosecutor, clerks, and bailiff.
- Presented Youth Court program at Youth City Council Leadership Conference as a model Youth Court system.
- Trained and organized other cities’ youth for Youth Court programs.
- Peer to peer mentoring.
- Safety Net mentor—mentoring three young ladies, teaching the girls how to have healthy relationships and a positive attitude.
EMPLOYMENT & VOLUNTEER WORK HISTORY
- 2009—Customer Service Associate for Archiver's, Orem, Utah
- 2008-2009—Events Coordinator/Lead Instructor for Archiver's, Orem, Utah (corporate eliminated position company-wide)
- 2007-2008—Customer Service Associate at Archiver's, Orem, Utah
- 2004-2009—Instructor at Robert’s Crafts, independent Wilton Method Cake Decorating Instructor, American Fork, Utah
- 2006-2007—Restaurant Manager for Cabela’s, Lehi, Utah
- 2005-2006—Deli Lead for Cabela’s, Lehi, Utah
- 2003-2005—Manager for Dairy Queen, American Fork, Utah
- 2002-2005—Mentor for teen girls (and their siblings) in American Fork, Utah, through Safety Net Mentor Program
- 2002—Night Manager for Taco Time, American Fork, Utah
- 2001—Volleyball Coach for 5th grade boys and girls Fairdale Elementary, Caper, Wyoming
- 2000-2002—BASS Classroom Assistant for Roosevelt High School, Natrona County School District #1, Casper, Wyoming
- 1997-2000—Community Service Coordinator and Supervisor for American Fork Youth Court, American Fork City, American Fork, Utah
- 2000—Cashier for Wal-Mart, American Fork, Utah
- 1999-2000—Tutor and volunteer for American Fork Family Literacy Center, American Fork, Utah
- 1999—Shift Supervisor for Whistle Stop Ice Cream and Deli, American Fork, Utah
- 1998-2000—Committee Member for American Fork Steel Days Committee, American Fork, Utah
- 1997 & 1999—City Council Candidate for American Fork City Council, American Fork, Utah
- 1996-1997—Shift Manager for McDonald’s, American Fork, Utah
- 1996—Crew member for Wendy’s, Laramie, Wyoming
- 1995-1996—Nanny for Craig Harris family, American Fork, Utah
- 1994-2000—Advisor for American Fork Youth Court and Youth City Council, American Fork, Utah
- 1993-2000—Committee Member (non-voting) for American Fork Steel Days, American Fork, Utah
COMPUTER SKILLS
- PC and Macintosh
- Software: Microsoft Office Suite (including Word, Works, Power Point, Photo Editor, Access, and Excel, Outlook), Print Master, Word Perfect, Internet Explorer, Outlook Express, Lotus Smart Suite, Quicken, First Class, Netscape Navigator, Adobe Acrobat, WorkBrain, AS-400/Felix, Appleworks, and others
- Activities: Internet research and investigation, word processing, database, spreadsheet, graphic design, presentation, communication and transmission, limited web design
ADDITIONAL SKILLS
- I have done work with victims in different capacities.
- I have the basic skills required in crime scene preservation and investigation.
- I learn quickly and efficiently.
- Creative in a number of areas allows me to observe things differently, helping to provide other avenues for solutions or answers.
- Specialized leadership training
- “Lifeline in the Classroom” training
- Speak, read, write French
- Paralegal skills
- Excellent people skills
- Cake sculpturing and decorating and candy making
- Floral and craft designing
- Cake sculpturing and decorating and candy making and other sweet treat ideas
- Floral and craft designing
- Paper crafting, card making, stamping, scrapbooking
- Other crafting and creative activities
- Patience when working with children
